Frequently Asked Questions
Everything you need to know about shopping at Evo Shop
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, otherwise a flat rate of $5.99 applies.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Model Stats' section for reference.
What payment methods do you accept?
Evo Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2026.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your delivery progress.